1. HOW DO I PLACE MY ORDER?
Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.
We’ll prepare your order and let you know when it's on its way!
2. HOW LONG WILL IT TAKE TO SHIP MY ORDER?
Orders typically ship within 3 to 5 business days.
When the stock of the purchased product is sufficient, from Monday to Saturday, the product in your order will be sent out within 24h - 72h. If you purchase the product at the weekend, it will be sent out on Monday.
When a product is suddenly out of stock or it is a pre-sale product, we will urgently transfer the product, but there is usually a delay of about one week at least. If you are in a hurry, please contact customer service for details of the delay.
During holidays, delivery will also be slightly affected and there will be a short delay (about 2-3 days). Of course, customer service's reply will be delayed too. Please wait patiently.
Delivery Time
After you order, usually delivery to your door around 3-5 days (Products not marked with 3-day delivery will take 10 to 14 days).
3. How do I track my order?
An order confirmation will be emailed to you as soon as your purchase has been verified. With this confirmation you will find an order number,then Click Here.
4. MY TRACKING NUMBER ISN’T WORKING
Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.
5. I NEED HELP WITH A LATE ORDER
Orders typically ship within 3 to 5 business days.
If your order has not arrived after 5 business days (domestic), please contact our team, we are happy to assist.
6. WHAT TYPE OF PAYMENTS DO YOU ACCEPT?
We accept Cash on delivery.
Reminder: we can't accept credit/debit card payment on delivery.
7. Can I cancel my order or make a change of address?
Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address. Contact Customer Service ( or email to support@mesextoys.shop ) Immediately!
8. What is your return policy?
Enjoy risk-free shopping
As long as the product is unopened and still in its original condition and packaging you can return within 30 calendar days from the date of delivery from our store or date of receipt.
If you request a pickup service for the items to be returned or exchange, a charge of 100 AED will be applied.
30-Day Return: We provide 30 days Money Back Guarantee. If you are unhappy with our product and it is unopened, you can return the product to us and get a refund.
180-Day warranty: We also provide a 180-day warranty (180 days from the date of receipt), covering any possible defect in materials and workmanship.
Unopened Returns
Sex toys are very private product. We don't take back used toys. If you don't want it, you should not open our packing box And we will help for you as soon as possible.
9. HOW SECURE IS MY PERSONAL INFORMATION?
We adhere to the highest industry standards to protect your personal information when you checkout and purchase.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.